When a logistics software solution provider turns off their phones and totally “automates” support is that a good thing?

At Silver Bullet Technologies, when you need support, you talk to a developer that can directly address your needs.   Since 1999 we have distinguished ourselves with superior support for our modules.   Microsoft recognized our company for Extraordinary Competence supporting the rollout of our logistics management software for a forwarder.  

When you want help, you can pick up the phone and speak directly with one of the team members that implemented your software. Based in the US, our team members understand your software, your industry, AND your business.

Support begins when you pick up the phone and call, not weeks later. Whether you need to diagnose and resolve a problem, make a customization, or add a module to respond to a new business opportunity, our staff is committed to helping your business succeed.

If you're using logistics ERP software that assumes your enterprise is the same as everyone else's, what happens to your unique business process? How does a competitive enterprise fit what makes them unique into a 'one size fits all' logistics software solution?  If a new business opportunity arises with unique customer requirements, is a commoditized software vendor that offers one solution to thousands of clients (big and small) prepared to dedicate resources to understand your precise requirements in detail and deliver the custom solution you need?

In Silver Bullet Technologies software for logistics, customizability has been a key software design priority since our conception. We understand that your customers have specific and unique requirements based on commodity, business process, workflow, region, compliance, and many other factors. We've designed our logistics software accordingly. No two clients run the same instance of Silver Bullet's software. Every deployment is unique and configured to the specific needs of each customer. As your business grows and changes, future customizations are easy to implement. Clients can make those customizations in house, or rely on us to expeditiously adapt their logistics management system to their needs.

When software becomes the primary platform in an industry for executing nearly every business function, including operations, customer service, sales, accounting, analysis, and reporting, the companies with the best software tend to succeed. Technology has transformed the logistics industry. Companies with better logistics software are better serving customers, operating more efficiently, adapting more quickly to change, and making better business decisions. In logistics, your software can and should be a high performing asset, not a commoditized rent expense.

Companies that rent their logistics management software from 'one size fits all' software vendors pay perpetual usage fees. They are missing the valuable opportunity to distinguish themselves, and enjoy the financial returns and business growth that a high performing logistics system has to offer. They also miss the opportunity to own and therefore refine their system over time into the unique and profitable asset that it can be in the 21st century.

Companies that continue to see software as just an expense and use generic systems may fail to compete with companies that invest proactively in their solutions. Those companies will always be limited by the quality of their SAAS solution.  Alternatively, when you own your logistics management system, every year your software can become a stronger asset for your business as you grow and refine your solution. What can that mean for your business in 3, 5, and 10 years?

The companies that are investing in software today are the companies that will be leading the industry tomorrow.

The Silver Bullet Technologies logistics software suite can integrate with any Tier 1 ERP. As a Gold Certified Microsoft Partner, our integration with Microsoft Dynamics ERP solutions is especially robust. No matter which ERP solution you choose, we understand that shipments and events need to be automatically integrated with financial operations. This allows companies to reduce month end closing cycles, eliminate redundant data entry and reduce errors in financial reporting. It also allows for greater oversight and management capabilities. Having this efficiency and financial control empowers management to make more informed and clear business decisions and operate more profitably.

When cargo moves through the supply chain, companies are often forced to string together multiple software solutions to manage these different shipment operations. This can lead to complexity, inefficiency, and error in business process and data management.

All of our logistics software modules operate on a single database. When using multiple modules, clients never lose sight of a shipment and always have complete visibility into their operations. That means having uniform system information populating shipper, shipment, carrier, consignee and vendor files across any business activity. 

Silver Bullet Technologies was designed to offer companies the capability to not only grow vertically, but horizontally as well. Our modules comprehensively automate the supply chain by organizing it into distinct, carefully defined segments. When a company uses one of our modules, they can easily add another to take advantage of a new customer request or business opportunity. This flexibility has empowered our clients to easily grow their business without having to worry about whether their software can keep up.

For example, we recently enabled a client to double their revenue by adding a new line of business with a quick reconfiguration of their Silver Bullet Technologies software platform. Their import module was adapted to handle in-land port functionality to accommodate a new temperature controlled opportunity. Without the flexibility of our logistics system this would not have happened.

Our business is to help logistics companies keep up with the business of their customers.

"When you work like everybody, you're nobody"...

When you use the same logistics software as your competition in a software-powered industry, how much room is left to stand out?

Silver Bullet adopted a client/server model when it recognized that generic business processes would not be enough for the most effective companies in the industry. Every company has unique requirements for forms, views, reports, documentation, and workflow. Instead of designing a system that the average LSP would have to adopt their business process to, Silver Bullet designed a system that the leading LSP could customize and refine to enhance and leverage their unique, differentiating business process. 

As a result, LSPs using Silver Bullet Technologies operate extremely efficiently and enjoy the most satisfied customers. They use software that allows them to distinguish themselves in a competitive landscape where other providers are using generic, cookie-cutter software solutions and are thus failing to stand out. The dramatic competitive edge our logistics management software provides our users explains why we have had customers request exclusive rights to our solutions in their region.