Service & Support

Let our TMS Software leverage your strategy... logistics systems automation that adds value to you and your customers

Award Winning Customer Service Because We Love Our Transportation Software and Our Customers

Microsoft Customer Excellence Award

BOUTIQUE FEEL

When your company selects Silver Bullet Technologies TMS Software you are enlisting a boutique software development team that has an exclusive focus on this industry and your needs. Whether it's trucking management software, yard management software, or other logistics systems, client engagements are always managed by experts that have a minimum of 25 combined years of experience with transportation software and management information science expertise. Our resources are based in Miami, not outsourced overseas.

STRUCTURED APPROACH

Formal project management discipline is fundamental to the success of our transportation software development and implementation and our practice is guided by PMI (Project Management Institute) principles. Our company will help yours form a team, designate responsibilities and endorse a project plan before formal kick off in front of your organization.  Our due diligence, caring approach, and extensive experience leaves clients with leading-edge logistics systems for their warehouses, import and export shipping processes, supply chain, and other 3PL logistics operations. 

Implementing TMS Software With a Team Who Cares

We know how to get a leading-edge logistics system up and running smoothly.

  • number 1 icon represent first step in TMS software service

    Discovery & Assessment: capture and confirm client logistics systems, compare to industry best practices, review and revise as needed.

  • number 2 icon for second step of launching our transportation software

    Design-Configuration: specify and plan unique transportation software functionality required.  Determine system settings required by client business practices.

  • number 3 icon showing third step in our implement of tms software

    Development: logistics software design and programming of custom requirements.

  • number 4 icon showing fourth step in our tms software implementation

    Implementation: transport software modules loaded on client server-historical data migrated to new system database.

  • number 5 icon showing fifth step in our logistics software implementation process

    Testing: sample data provided by client is run to simulate processing on new system. Performance is benchmarked, adjustments made as needed to platform hardware and software and sample data retested until performance is maximized.

  • number 6 icon showing sixth step in our tms software implementation process

    Delivery: Business and financial management software are authorized by client for on-site user training on test data base.

  • number 7 icon showing 7th step in our tms software business process

    Training: “hands on” use curriculum for all users supervised by Silver Bullet.

  • number 8 icon showing 8th step in our logistics software service

    Go-Live: client confirms system and company readiness and authorizes commencement of real time processing with new TMS Software.

  • number 9 icon representing ninth step in TMS software service

    On-going support: Technical, use and system operating issues are handled by Silver Bullet staff with same day response.

Request a demo to discover how much more you can achieve with a complete and customizable logistics software solution

One of our logistics and freight forwarding software experts will reach out to you shortly.