Supply chain software developed based on real demands

Birds eye view of colorful container yard managed by supply chain software


Silver Bullet Technologies began as a network management concern serving the transportation, warehouse, and freight forwarding community in South Florida. Responding to customer demand, Silver Bullet began developing supply chain software for the freight forwarding industry in 2001. The company assembled a team of talented software engineers and logistics professionals that understands the needs of Freight Forwarders, NVO’s, Container Freight Stations, and 3PLs.


The goal to design and develop modular, affordable, and adaptable logistics business software for this vertical market took three years of effort to achieve before these logistics management solutions were brought to market. Having the resources to isolate our efforts on development without the pressure to generate revenue was a unique advantage that encouraged the creation of supply chain software systems with deep and distinct functionality that distinguishes our offerings in the market.


Silver Bullet chose to build on the Microsoft technology platform and integrate with the Microsoft Business Solutions products. Today, our logistics business solution sets the gold standard for trucking software, wms systems, and supply chain software as well. We leverage forwarders and NVO’s with a unique real-time integration to the Dynamics financial accounting products from Microsoft. For an industry in motion, this can make a huge difference when business combinations depend on the credibility of results and due diligence efforts.

Laying the Foundation

Silver Bullet identified three fundamental opportunities early on in the design of our logistics and supply chain software. Here are the opportunities and the reasons why we made these strategic choices:

1. Web Based or Client/Server Supply Chain Software Systems

Our research indicated generic business processes would not be sufficient for serious, growing companies in the logistics industry. Each freight forwarder has different requirements for reports, forms, displays, and documents. Thus, our freight forwarder software solution would have to easily accommodate each of these requirements. Web applications cannot do this because they are effective only for commoditized services, not highly specialized business processes. So, we discarded the notion of developing one. We chose instead to develop based on the client/server model. When customers preferred to outsource IT infrastructure, we would provide a hosting alternative with a Microsoft Certified Hosting Partner. That eliminated the need to manage servers and networks.

2. Financial Control (Back office)

Other logistics software competitors commonly offer basic, proprietary general ledger bookkeeping in the guise of a financial accounting system. However, these “freight accounting” systems can never match the deep functionality of true ERP alternatives - nor are they “GAAP” compliant. We understood that a truly superior supply chain management system must be “best in class” software for the front and back office. So, we dedicated our development efforts to business process and an optional real time, data base level integration to the world class financial management systems from Microsoft. By fixing our development focus on the complex business process of logistics providers we avoided the distraction and dilution of effort that would come from writing accounting software. After careful study, we selected the Microsoft Business Solutions platform (they offer three accounting products: Great Plains, Navision, and Axapta) for our back office and launched our logistics business software with an integration to Great Plains. Today, this unique combination is selected for its superior performance and has even been recognized by Microsoft with a Pinnacle Award. The pervasive presence of Microsoft on the business desktop and unparalleled commitment to the business market has made this alternative a rewarding experience for our logistics and supply chain management customers and Silver Bullet.

3. Strategic Tools and Utilities in our Supply Chain Software

Our mission is to automate core business processes for the markets we serve. Then, when needs surface for complementary, non-strategic functionality in our supply chain software our company will consider strategic partnerships that enable customer access to appropriate best in class technology. This has been a very effective method to offer logistics, trucking, supply chain, and warehouse clients automation in areas such as customs brokerage, document imaging, business analytics, and portal access to carrier interfaces. Each of these choices represents software engineering for integration that is done at the highest level of reliability by our own engineers.

Having made these choices, Silver Bullet was able to focus on what our supply chain software solutions would need to achieve for the midsize and enterprise level freight forwarder. Whether that be simply serving as a wms system (warehouse management software) or full-scale trucking software for end-to end business, we wanted our logistics solution to be the single answer to all those needs. Building with the Microsoft Platform provided an affordable and adaptable solution – one on which our freight forwarding and logistics management customers could rely throughout their evolution.

Request a demo to discover how much more you can achieve with a complete and customizable logistics software solution

One of our logistics and freight forwarding software experts will reach out to you shortly.