Service & Support

Get help from logistics industry experts who have been in your shoes and understand your business

Award winning customer service

NOTABLE PRESS RELEASES

Microsoft logo showing that Silver Bullet's logistics software integrates with Microsoft ERP solutions

For immediate release

Silver Bullet Technologies & Price Transfer Recognized for Outstanding Business Achievements

Earn Microsoft Dynamics™ Customer Excellence Award

for Innovation

Microsoft logo showing that Silver Bullet's logistics software integrates with Microsoft ERP solutions

For immediate release

Silver Bullet Technologies Recognized for Outstanding Business Achievements

Earn Microsoft Dynamics™ Customer Excellence Award

for Teamwork

We are committed to every client's success

BOUTIQUE FEEL

When your company selects Silver Bullet Technologies you are enlisting a boutique software development team that has an exclusive focus on this industry and your needs. Whether it's forwarding, trucking management software, yard management software, or other logistics systems, client engagements are always managed by experts that have a minimum of 25 combined years of experience with logistics software and management information science expertise. Our resources are based in Miami, not outsourced overseas.

STRUCTURED APPROACH

Formal project management discipline is fundamental to the success of our transportation software development and implementation. Our practice is guided by PMI (Project Management Institute) principles. Prior to implementation, our company will help your company form a team, designate responsibilities and endorse a project plan before formal kick off.  Our due diligence, caring approach, and extensive experience leaves clients with leading-edge logistics systems for their forwarding, warehouse, trucking, import and export operations.

Implement your software with a team who cares

  • number 1 icon represent first step in TMS software service

    Discovery & Assessment: capture and confirm client logistics systems, compare to industry best practices, review and revise as needed.

  • number 2 icon for second step of launching our transportation software

    Design-Configuration: specify and plan unique transportation software functionality required.  Determine system settings required by client business practices.

  • number 3 icon showing third step in our implement of tms software

    Development: logistics software design and programming of custom requirements.

  • number 4 icon showing fourth step in our tms software implementation

    Implementation: transport software modules loaded on client server-historical data migrated to new system database.

  • number 5 icon showing fifth step in our logistics software implementation process

    Testing: sample data provided by client is run to simulate processing on new system. Performance is benchmarked, adjustments made as needed to platform hardware and software and sample data retested until performance is maximized.

  • number 6 icon showing sixth step in our tms software implementation process

    Delivery: Business and financial management software are authorized by client for on-site user training on test data base.

  • number 7 icon showing 7th step in our tms software business process

    Training: “hands on” use curriculum for all users supervised by Silver Bullet.

  • number 8 icon showing 8th step in our logistics software service

    Go-Live: client confirms system and company readiness and authorizes commencement of real time processing with their new logistics software.

  • number 9 icon representing ninth step in TMS software service

    On-going support: Technical, use and system operating issues are handled by Silver Bullet staff with same day response.

Request a demo

Discover how much more you can achieve with an award-winning, modular and customizable solution. One of our experts will reach out to you shortly.

    Request a Demo