Microsoft Gold Cetified Partner
SERVICE AND SUPPORT

When your company selects Silver Bullet Technologies you are enlisting a boutique software development team that has an exclusive focus on this industry and your needs. Client engagements are always managed by experts that have a minimum of 25 combined years of business domain experience and management information science expertise. Our resources are based in Miami, not outsourced overseas.

Formal project management discipline is fundamental to the success of our engagements and our practice is guided by PMI (Project Management Institute) principles. Our company will help yours form a team, designate responsibilities and endorse a project plan before formal kick off in front of your organization. That plan will include:

1.
Discovery & Assessment: capture and confirm client business processes, compare to industry best practices, review and revise as needed.
2.
Design-Configuration: specify and plan unique functionality required-determine system settings required by client business practices.
3.
Development: software design and programming of custom requirements.
4.
Implementation: software modules loaded on client server-historical data migrated to new system database.
5.
Testing: sample data provided by client is run to simulate processing on new system. Performance is benchmarked, adjustments made as needed to platform hardware and software and sample data retested until performance is maximized.
6.
Delivery: Business and financial management software are authorized by client for on-site user training on test data base.
7.
Training: “hands on” use curriculum for all users supervised by Silver Bullet.
8.
Go-Live: client confirms system and company readiness and authorizes commencement of real time processing with new system
9.
On-going support: Technical, use and system operating issues are handled by Silver Bullet staff with same day response.

 

 

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